Thank you for shopping with Aervesso. We want you to be satisfied with your purchase. Please review our return and refund policy below.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery. To be eligible for a return, the item must be in the same condition in which it was received, with all included accessories and original packaging when applicable.
Starting a Return
To request a return, contact us at supportaervesso@gmail.com with your order number and reason for the return.
Please do not send a product back without first contacting us. Return instructions will be provided after your request has been reviewed.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible at supportaervesso@gmail.com. Please include your order number and photos showing the issue so we can review your request.
Non-Returnable Items
Items that have been significantly used, altered, damaged after delivery, or returned with missing components may not be eligible for a return. Certain items may also be non-returnable where required for health, hygiene, or safety reasons.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellations or changes once an order has entered processing or has shipped.
Questions
For questions regarding returns or refunds, contact us at supportaervesso@gmail.com